Onboarding Program Manager

TL;DR

Onboarding Program Manager (Customer Support): Managing and designing digital onboarding programs and direct initiatives to engage customers and ensure successful adoption of SaaS solutions with an accent on scalable onboarding experiences and customer retention. Focus on designing digital platforms, monitoring engagement metrics, and coordinating cross-functional collaboration to improve onboarding outcomes.

Location: Remote with options in San Jose, Costa Rica or United Kingdom

Company

hirify.global is a digital-first product company focused on SaaS solutions for customer success and engagement.

What you will do

• Engage customers through direct and digital initiatives to ensure successful onboarding and adoption.
• Design and manage digital onboarding experiences for new and re-onboarding customers.
• Maintain and evolve digital platforms guiding customers through onboarding milestones.
• Monitor usage data and engagement metrics to identify risks and trigger proactive outreach.
• Develop playbooks, assets, and self-service resources to support scalable onboarding.
• Coordinate communication, scheduling, and logistics for onboarding engagements using tools like Gainsight and Goldcast.

Requirements

• Location: Remote work with options in San Jose, Costa Rica or United Kingdom
• 3+ years experience in SaaS environment focused on onboarding, customer success, training, or digital engagement.
• Excellent communication and relationship-building skills including engagement with senior stakeholders.
• Strong initiative, adaptability, and ability to manage multiple projects in a fast-paced environment.
• Experience working with cross-functional teams and driving collaborative outcomes.
• Analytical mindset with strong problem-solving skills and attention to detail.

Culture & Benefits

• Flexible remote-first work culture supporting employees where they are located.
• Commitment to diversity, equity, and inclusion in the workplace.
• Support for personal and professional well-being including time off and volunteer opportunities.