Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing high-value customer relationships, driving satisfaction, retention, and onboarding for a global AI-powered sales and marketing platform with an accent on client implementations, tailored solutions, and proactive support. Focus on optimizing customer success processes, resolving issues collaboratively, and maximizing product adoption and value.

Location: Remote, global with presence in Delhi

Company

hirify.global is an AI-powered, all-in-one white-label sales and marketing SaaS platform supporting over 1 million businesses globally with extensive data processing and microservices infrastructure.

What you will do

• Conduct regular check-ins, business reviews, and account audits to assess customer needs and ensure retention.
• Build and manage relationships with high-ticket customers, delivering tailored solutions and clear expectations.
• Lead client onboarding and implementation ensuring seamless integration.
• Communicate best practices and product insights to clients and internal teams to optimize success.
• Collaborate cross-functionally to align processes and resolve issues.
• Identify opportunities to improve processes, increase revenue, and enhance product efficiency.

Requirements

• Bachelor’s degree or equivalent SaaS experience with at least 5 years in customer-facing or implementation roles.
• Experience with HighLevel or similar vertical SaaS solutions preferred.
• Proficiency in MS Office, Google Suite, Zoom, and Slack preferred.
• Strong time management, organizational, and interpersonal communication skills.
• Self-motivated, proactive communicator with critical thinking and problem-solving abilities.
• Ability to manage sensitive customer issues professionally and work effectively in a dynamic team environment.

Culture & Benefits

• Global, remote-first work environment with a diverse team across 15+ countries.
• Culture rooted in creativity, collaboration, and impact.
• Focus on innovation and personal growth within a supportive team.