Onboarding Manager

TL;DR

Onboarding Manager (Customer Support): Guiding new customers through a structured onboarding journey to ensure early success and adoption of the hirify.global AI-powered SaaS platform with an accent on customer engagement, training, and scalable delivery. Focus on driving customer readiness, coordinating with implementation partners, and improving onboarding processes to accelerate time-to-value.

Location: Toronto, Canada (Hybrid)

Salary: $115,000 - $135,000 per year

Company

hirify.global is a fast-growing AI-powered SaaS company specializing in business planning and performance management platforms used by industry leaders worldwide.

What you will do

• Lead customers through a standardized onboarding program focused on readiness, enablement, and early adoption.
• Drive customer engagement with training sessions, co-build activities, and onboarding milestones.
• Monitor onboarding progress and proactively identify risks related to participation or expectations.
• Collaborate with Customer Success Managers, Implementation Partners, and Solutions teams to ensure customer success and smooth handoff.
• Create and maintain scalable onboarding documentation and digital resources.
• Track and report onboarding KPIs to improve processes and customer education.

Requirements

• Location: Must be based in Toronto or able to work hybrid from this location.
• 4+ years experience in onboarding, customer success, project coordination, or training in a SaaS environment.
• Strong communication skills to guide and motivate diverse user groups.
• Experience managing high-volume customer cohorts and structured programs.
• Strong organizational skills with ability to operate structured workflows and timelines.
• Ability to interpret onboarding data and escalate risks effectively.

Culture & Benefits

• Competitive compensation package.
• Generous time off and parental leave policies.
• Annual company offsite and modern offices in major cities including Toronto.
• High-end equipment provided based on availability.
• Inclusive and diverse work environment fostering innovation and collaboration.