High-Touch Onboarding Manager (IC) (SaaS)

TL;DR

High-Touch Onboarding Manager (SaaS): Managing structured onboarding programs for SaaS customers with an accent on consultative communication skills and executive-level presence. Focus on ensuring a clean onboarding rhythm and aligning onboarding plans to customer goals.

Location: Hybrid, London

Company

hirify.global is a go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, helping revenue professionals find accurate contact information and automate outreach.

What you will do

• Manage structured onboarding programs, conducting 20–25 customer meetings per week and handling 20–30 concurrent accounts.
• Operate effectively in cross-functional environments, coordinating with Sales, AM, GTME, and Support teams.
• Document progress and activation milestones consistently, aligning onboarding plans to customer goals.
• Maintain a clean onboarding rhythm, ensuring smooth handoffs, thorough research, effective sessions, follow-ups, and milestone tracking.

Requirements

• 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
• Proven experience managing structured onboarding programs (3–6 session journeys or similar).
• Comfortable running 20–25 customer meetings/week and managing 20–30 concurrent onboarding accounts.
• Strong consultative communication skills and executive-level presence.
• Fluent English (C1 spoken minimum).
• Strong organization skills for follow-ups, documentation, tracking milestones, and internal coordination.
• Ability to operate effectively in cross-functional environments (Sales, AM, GTME, Support).

Nice to have

• Experience in sales-led SMB onboarding motions.
• Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
• Strong habit of pre-call research and adapting sessions to customer context.

Culture & Benefits

• AI-native company with a culture of continuous improvement, encouraging smarter and faster ways to get things done using AI and automation.
• Investments in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
• Emphasis on collaboration, with a team across departments ready to help you succeed.
• Encouragement of bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.