It Associate

TL;DR

IT Associate: Providing technical assistance and fulfilling service desk requests for employees, including account and hardware provisioning/de-provisioning. Focus on supporting macOS and iOS hardware, troubleshooting network connectivity, and maintaining IT asset inventory.

Location: This position will require being in the office up to 5 days per week (with occasional travel to other office locations).

Salary: $71,000 and $79,000/year

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.

What you will do

• Provide IT technical support to employees in-person and remotely.
• Troubleshoot hardware and software issues, supporting our Mac endpoint deployment.
• Provide In-office AV support managing conference room equipment and supporting live events.
• Support account provisioning and de-provisioning via Okta and Google Workspace.
• Manage our deployed computers and mobile devices via JAMF and Google MDM.
• Manage the procurement of IT hardware and software.

Requirements

• Ability to multitask, prioritize issues based on severity, and work independently.
• Ability to communicate clearly with users directly via email, chat, and video conferencing.
• Ability to troubleshoot and administer Apple computers and mobile devices.
• Basic understanding of wired and wireless networks.
• 1-3 years of experience providing technical support.

Culture & Benefits

• Competitive compensation that may include equity.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Collaborative, transparent, and fun culture.