Customer Success Manager (Enterprise) (AI)

TL;DR

Customer Success Manager (Enterprise) (AI): Manage and support enterprise marketing customers using AI-driven SaaS platform to improve content performance with an accent on customer success, data analysis, and product integration. Focus on solving customer problems, driving engagement, and influencing product improvements.

Location: New York, USA (onsite)

Salary: $110,000–$120,000 annually

Company

hirify.global is a fast-growing AI SaaS startup focused on delivering impactful marketing content solutions.

What you will do

• Serve as main point of contact and trusted advisor for enterprise customers
• Support customer success at technical, business, and product levels
• Train and consult customers on platform integration and workflows
• Collaborate with Product and Marketing teams to drive engagement and success
• Analyze customer data to identify risks, opportunities, and insights
• Share feedback to influence product and process improvements

Requirements

• Must be located in New York, USA
• 3+ years in customer-facing SaaS roles
• Excellent English communication skills
• Strong analytical and problem-solving abilities
• Proficient in Excel (pivot tables, formulas, VLOOKUP)
• High ownership and multitasking skills

Nice to have

• Basic SQL knowledge
• Experience with HubSpot or similar CRM
• Experience with Tableau or BI tools
• Previous data analysis experience

Culture & Benefits

• Work on cutting-edge AI with real business impact
• Fast-growing company at pivotal stage
• Real ownership and influence from day one
• Opportunities for learning and career growth