Customer Success Manager (AI)

TL;DR

Customer Success Manager (SaaS): Driving customer value and revenue growth for an AI-powered contact center platform with an accent on strategic account expansion, product adoption, and ROI demonstration. Focus on building high-level executive relationships, mitigating churn risks, and aligning product capabilities with long-term client business objectives.

Location: Must be based in the US (Annual US Hiring Range provided)

Salary: $90,000–$100,000 + variable compensation

Company

hirify.global provides a cloud-native, AI-powered contact center platform designed to redefine customer experience through multimodality and a CRM-first approach.

What you will do

• Act as a primary strategic advisor to manage a portfolio of accounts and drive long-term value.
• Identify and close expansion opportunities (upsell/cross-sell) to exceed Net Revenue Retention targets.
• Lead Executive Business Reviews to align product roadmaps with customer strategic goals.
• Quantify and present solution ROI to justify contract renewals and secure increased investment.
• Proactively manage customer health and execute risk-mitigation plans for at-risk accounts.
• Collaborate with internal Product and Engineering teams by synthesizing customer feedback to drive platform improvements.

Requirements

• 3-4 years of relevant professional experience, preferably in SaaS.
• Strong technical aptitude with cloud-based technologies.
• Proven track record of managing customer relationships and meeting revenue retention targets.
• Experience with CRM platforms such as Salesforce, Zendesk, or Kustomer.
• Ability to work in a fast-paced startup environment.
• Excellent communication and presentation skills with an executive presence.

Nice to have

• Experience with Contact Center Technology services, Telephony, or Telecommunications software.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Participation in the 401(k) retirement plan.
• Commuter benefits.
• Opportunity to work at the forefront of AI-driven contact center innovation.
• Collaborative and inclusive startup environment.