Customer Success Manager (AI)

90 000 - 100 000$

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (AI): Driving customer value and success through optimal utilization of the hirify.global platform with an accent on identifying and closing expansion opportunities, ensuring retention, and demonstrating ROI. Focus on executive relationship management, product adoption for increased LTV, and strategic best practices within an AI-powered contact center environment.

Location: Must be based in the US

Salary: $90,000–$100,000 (plus variable compensation)

Company

hirify.global leads in AI-powered contact center innovation, providing a cloud platform that redefines customer experience with AI, multimodality, and a mobile-first approach.

What you will do

Identify and close expansion opportunities (upsell/cross-sell) to exceed Net Revenue Retention (NRR) targets.
Develop and execute comprehensive Success Plans aligned with customer business goals.
Quantify and present ROI and cost-savings to justify renewals and increased investment.
Orchestrate Executive Business Reviews (EBRs) focusing on strategic value and roadmap alignment.
Guide customers to increase adoption of features and modules correlating with higher Customer Lifetime Value (LTV).
Collect and synthesize customer feedback for Product and Engineering teams.

Requirements

Must be based in the US.
3-4 years of relevant experience, preferably in SaaS.
Bachelor's degree or equivalent experience.
Technical aptitude and expertise with cloud technology.
Experience with CRM software such as Zendesk, Salesforce, or Kustomer.
Commercially minded with a proven success record in upselling/cross-selling.

Nice to have

Experience with Contact Center Technology services and software, including Telephony and/or Telecommunications software.

Culture & Benefits

Be at the forefront of AI-powered customer experience innovation.
Join a collaborative and inclusive team.
Comprehensive benefits including medical, dental, vision, and 401(k) plan.
Commitment to equal employment opportunities.

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