Digital Consultant

TL;DR

Digital Consultant: Driving deployment of digital tools and platforms for rental and used equipment, focusing on dealer adoption, customer registrations, and utilization. Focus on digital assessment, process improvement, and gathering VOC and VOB to support the digital roadmap.

Location: Dallas, TX. Travel up to 30%, domestic and international. Relocation assistance IS available.

Salary: $112,710.00 - $169,060.00

Company

hirify.global Inc. is a global team who cares not just about the work we do – but also about each other.

What you will do

• Drive deployment of the Rental & Used suite of digital tools and platforms, focusing on delivering customer and business value.
• Interact with digital team members, data owners and analytics teams to understand capabilities, integration points and deployment status.
• Collaborate with dealers on digital assessment of their organization providing recommendations and action plans to improve digital capabilities, processes, and online customer experiences.
• Provide supplemental tracking and reporting at an individual dealer level to provide actionable insights for digital experience improvement.
• Create and operationalize training resources for dealers to drive better consistency across the dealer network.
• Gather VOC and VOB to support the digital roadmap for rental and communicate expectations and requirements to the Rental & Used Digital Product partners in Cat Digital.

Requirements

• Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
• Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.

Nice to have

• Experience working with rental, digital, and marketing dealer teams
• Experience in digital marketing, technical marketing, product marketing, or consulting
• Product support or digital product development experience with strong ability to demonstrate digital capabilities
• Strong communication skills, both written and verbal, including the ability to interact across all levels of the organization from team members to executive management
• Experience in the rental and/or used equipment industry
• Analytics and KPI acumen – ability to understand data, derive insights and utilize to take action and drive solutions
• Proven ability of influence without authority
• Proficiency speaking and writing Spanish
• Foundational working knowledge of hirify.global’s current digital capabilities and digital team operational model

Culture & Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement