Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Leading the success, adoption, and growth of hirify.global’s German public sector and defense customers, ensuring they realize maximum value from our AI solutions with an accent on building deep, trusted relationships with senior German government stakeholders. Focus on guiding customers through the full lifecycle of AI adoption, serving as the voice of the German public sector and defense customers within hirify.global.

Location: On-site in Berlin

Company

hirify.global trains and deploys frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents.

What you will do

• Own the success, adoption, and growth of hirify.global’s German public sector and defense customers, ensuring they realize maximum value from our AI solutions.
• Build deep, trusted relationships with senior German government stakeholders, including Bundesminister, Staatssekretäre, CIOs, digital transformation leads, and ministerial executives.
• Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling.
• Serve as the voice of the German public sector and defense customers within hirify.global, advocating for features and capabilities that address government-specific needs.
• Drive contract renewals and account growth by consistently delivering value and building trusted relationships.

Requirements

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or German government contexts.
• At least 3-5 years working directly with German federal ministries, state authorities, or defence organizations in a technology, digital transformation, or consulting capacity.
• Deep understanding of how German government organizations evaluate, procure, implement, and govern technology solutions.
• Active Streng Geheim (Top Secret) security clearance (mandatory).
• Fluent German language proficiency —essential for working across the German public sector.

Nice to have

• 3+ years specifically managing GenAI, LLM, or conversational AI implementations.
• Experience with specific German public sector digital transformation initiatives: Deutschland Digital 2025, DigitalPakt Schule, German Administrative Cloud (DVC), or federal/state digital modernization programs.
• Experience with any modern programming language (C++, C#, JavaScript, Python etc.)

Culture & Benefits

• An open and inclusive culture and work environment.
• Work closely with a team on the cutting edge of AI research.
• Full health and dental benefits, including a separate budget to take care of your mental health.
• 6 weeks of vacation (30 working days!).