Regional Account Manager

TL;DR

Regional Account Manager (Sales): Managing and growing enterprise accounts with an accent on customer retention, upselling, and renewal targets. Focus on strategic account planning, mitigating customer escalations, and building strong cross-departmental relationships.

Location: Remote within the United States

Salary: $65,000 - $70,000 per year

Company

hirify.global empowers global brands with its open source Drupal-based Digital Experience Platform, enabling rapid deployment of digital products and services.

What you will do

• Drive customer retention and identify upsell opportunities within assigned accounts
• Develop and execute account plan strategies to improve performance and customer experience
• Attend customer onsite visits and host Quarterly Business Reviews to manage key relationships
• Exceed quarterly renewal and net renewal goals
• Collaborate with Sales, Technical Support, Operations, and Finance to resolve escalations and operational issues
• Identify process inefficiencies and recommend solutions

Requirements

• Location: Must be based in the United States
• 2-5 years of experience in account management providing tech solutions to large enterprises
• Proven track record of sustaining and growing complex relationships, including quota ownership and exceeding targets
• Strong forecasting, analytical, and communication skills with executive presence
• Bachelor's degree required
• Ability to work effectively in a fast-paced, dynamic environment

Nice to have

• Experience collaborating with AI tools and openness to learning new technologies

Culture & Benefits

• Competitive healthcare coverage and wellness programs
• Flexible time off policies including parental leave and recognition programs
• Inclusive and transparent recruitment process
• Supportive global team environment