Customer Success Account Manager (AI)

TL;DR

Customer Success Account Manager (AI): Managing and growing customer relationships within growth-tier accounts with an accent on account retention and in-year growth. Focus on ROI models, customer self-service, and building executive-level relationships.

Location: Must be based in the United States

Salary: $110,000-$135,000 OTE

Company

hirify.global automates customer service through lifelike voice assistants that let customers lead a conversation.

What you will do

• Manage a portfolio of 15-20 existing customer accounts, achieving goals related to account retention and growth.
• Identify new business opportunities within existing clients through business reviews and relationship building.
• Collaborate with the solution consulting team to create tailored demos.
• Manage forecasting and pipeline within Gong and Salesforce.
• Lead efforts to encourage customer self-service within the hirify.global platform.
• Act as the voice of the customer internally, working with Customer Success and Deployment teams.

Requirements

• Minimum of 4 years of experience in Account Management, owning renewals and expansions.
• Proven experience in value-selling and building relationships with executives and technical leaders.
• Sales experience with a call center operations background.
• Ability to understand and communicate the benefits of complex, technical AI solutions.
• Proven results meeting/exceeding sales goals and retention targets.
• Bachelor’s Degree required.

Nice to have

• Previous AI experience within the space.
• Masters and technical degree.

Culture & Benefits

• Participation in the company’s employee share options plan.
• Comprehensive medical, dental & vision insurance.
• Flexible PTO policy and designated company holidays.
• Annual learning and development allowance.
• One-off WFH allowance.
• Company-funded fertility and family-forming programmes.