Senior Base Optimization Specialist (AI)

TL;DR

Senior Base Optimization Specialist (AI): Managing post-sales customer success and technical resolution for a no-code platform with an accent on AI feature adoption, complex automation workflows, and database optimization. Focus on resolving technical challenges in higher education environments, maintaining high customer satisfaction, and driving platform utilization.

Location: Remote (US-based)

Salary: $96,000 – $139,100 USD (depending on location)

Company

hirify.global is a leading no-code app platform that enables organizations to transform business processes and accelerate critical workflows.

What you will do

• Conduct direct customer calls to diagnose and resolve complex technical and operational issues.
• Guide customers through advanced automation workflows, API integrations, and database optimizations.
• Address adoption barriers to ensure customers unlock the full potential of platform features, particularly AI tools.
• Maintain high standards of customer satisfaction and case management productivity.
• Master new platform updates and AI functionalities to provide expert guidance.
• Collaborate with internal teams to provide insights that drive product and process improvements.

Requirements

• Must be based in the United States.
• Proven experience in higher education or similar complex institutional environments.
• Strong technical proficiency with no-code/low-code platforms and AI-driven features.
• Expertise in navigating databases, automations, and integrations.
• Self-directed problem-solving skills with a consultative mindset.
• Track record of delivering exceptional customer experiences and high CSAT scores.

Culture & Benefits

• Comprehensive benefits package including health insurance and stock options.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.
• Opportunity to work with an industry-leading no-code platform used by Fortune 100 companies.
• Remote-first environment with support for professional growth and continuous learning.
• Inclusive workplace culture focused on collaboration and innovation.