Customer Success Manager (Portfolio Accounts)

TL;DR

Customer Success Manager (Portfolio Accounts): Manage and drive adoption and retention for a large customer base using hirify.global's collaboration software with an accent on customer engagement, satisfaction, and business outcome achievement. Focus on designing workshops, co-creating strategies, and mitigating risks to ensure long-term customer success and retention.

Location: Chicago office with an office-centric hybrid schedule (Monday, Tuesday, Thursday in-office; Wednesday and Friday work from home options)

Salary: $116,800 - $132,800

Company

hirify.global is a leading platform for human + AI collaboration, recognized for workplace culture and innovation, with 13+ offices worldwide.

What you will do

• Manage a portfolio of customers across industries and stages to drive adoption and retention.
• Conduct discovery and lead design workshops to understand and improve customer processes using hirify.global.
• Deliver business reviews highlighting value realized and opportunities for deeper engagement.
• Empower customers to become self-sufficient champions of hirify.global.
• Collaborate cross-functionally with Sales, Renewals, Support, and Finance to manage risks and opportunities.

Requirements

• Location: Must work from Chicago office with hybrid schedule
• 5+ years in Account Management or Customer Success roles.
• Strong communication skills with diverse audiences including executives.
• Customer-centric mindset with proven risk mitigation and retention strategies.
• Self-motivated, curious, and adaptable in ambiguous environments.
• Interest in AI tools and emerging technologies to enhance productivity.

Culture & Benefits

• Comprehensive compensation including base salary, equity, and incentives.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family building benefits.
• Long-term savings and retirement plans.
• In-office culinary options catering to dietary preferences.