Customer Success Consultant (Analytics, AI)

TL;DR

Customer Success Consultant (Analytics, AI): Partnering with academic and research customers to drive successful adoption and long-term value from analytics and AI solutions with an accent on product expertise, consultative skills, and change management. Focus on embedding solutions into customer workflows and achieving strategic goals.

Location: Remote. Must be based in the USA.

Salary: Base Pay Range: $72,200 - $120,200. Total Target Cash Range: $111,000 - $184,800.

Company

hirify.global is a global information analytics company helping institutions and professionals progress science, advance healthcare, and improve performance for the benefit of humanity.

What you will do

• Coordinate with teams for successful adoption, configuration, and deployment of Analytics Products leveraging bibliometric and scientometric expertise.
• Guide clients through onboarding, change management, and process improvement to integrate hirify.global solutions into their ecosystem.
• Demonstrate knowledge in aligning hirify.global's capabilities to customer priorities and competitive positioning.
• Provide oversight and guidance for Customer Success Managers on solution implementation and customer requirements validation.
• Assist with customer escalations by leveraging expertise and providing solutions in collaboration with product teams.
• Spearhead internal cross-functional improvement projects by educating the CSM team and building internal documentation.
• Understand customer use cases for hirify.global offerings and explain how the portfolio meets their requirements.
• Act as a trusted advisor, contributing to long-term engagement plans, renewals, and account growth.

Requirements

• Relevant education background and strong knowledge of hirify.global Analytical and Engineering Products.
• Solid background in computer science or mathematics, and/or prior software work experience.
• In-depth understanding of hirify.global A&G customers' needs, ambitions, obstacles, and workflows.
• Advanced consultative sales and customer success skills.
• Excellent analytical, presentation, data analytical, and communication skills.
• Data storytelling and advisory capabilities.
• Experience in building influential networks within customer organizations.
• Prior use of analytical and AI solutions.
• Experience working in an international matrix organization.
• Strong English communication and presentation skills.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) with match and an Employee Share Purchase Plan.
• Wellness platform, Headspace app subscription, Employee Assistance, and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance.
• Family benefits including bonding/family care leaves, adoption, and surrogacy benefits.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Annual Paid Time Off, plus two days for Employee Resource Groups and volunteering.