Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Driving customer success and renewals for the Clinical Solutions portfolio with an accent on building strategic relationships and understanding healthcare professional needs. Focus on identifying account metrics, executing success strategies, and collaborating with global sales teams to enhance product adoption and user engagement.

Location: Must be based in Mexico

Company

hirify.global is a global leader in information and technology solutions for doctors, nurses, and healthcare professionals.

What you will do

• Nurture key stakeholder relationships within accounts to support retention and growth efforts.
• Develop and execute customized success strategies based on deep customer insights.
• Identify account-specific metrics to track performance and adjust plans for better results.
• Facilitate collaboration between account stakeholders and renewal teams for expanded sales opportunities.
• Represent the company at regional events to enhance brand visibility and thought leadership.
• Provide training and lead generation support for new sales trials.

Requirements

• English proficiency required.
• 1-2 years of client-facing experience in Customer Success or Account Management.
• Strong problem-solving, organizational, and multitasking skills.
• Ability to influence stakeholders and work effectively with global cross-functional teams.
• Self-motivated with a positive and proactive attitude towards challenges.
• Must be authorized to work in Mexico.

Culture & Benefits

• Promotion of a healthy work-life balance across the global organization.
• Flexible working hours to accommodate personal responsibilities.
• Supportive programs including wellbeing initiatives, shared parental leave, and sabbaticals.
• Access to study assistance and professional development opportunities.