Customer Success Manager (Clinical Solutions)

TL;DR

Customer Success Manager (Clinical Solutions): Driving customer adoption and long-term success for a portfolio of healthcare technology solutions with an accent on building stakeholder relationships and value realization. Focus on developing customized success strategies, onboarding clinical users, and supporting renewal efforts.

Location: Mexico

Company

hirify.global provides technology and information solutions for healthcare professionals to improve professional practice and optimize care delivery.

What you will do

• Build and nurture strong relationships with healthcare stakeholders to strengthen partnerships and engagement.
• Develop joint strategic plans for customer success and long-term value realization.
• Investigate clinical and operational needs to create customized success strategies and track progress via key metrics.
• Support renewal efforts by leveraging relationships and introducing stakeholders to Account Managers.
• Provide product training, onboarding, and guidance to healthcare professionals using Clinical Solutions.
• Participate in regional industry events to increase company visibility and thought leadership.

Requirements

• Clinical or healthcare-related background required (e.g., Nursing, Medicine, Public Health, or Clinical Education).
• Experience working with hospitals, healthcare systems, or clinical workflows.
• 1–2 years of client-facing experience in Customer Success, Account Management, or Clinical Support.
• Advanced English proficiency is required.
• Strong problem-solving skills and the ability to influence global teams and stakeholders.

Culture & Benefits

• Promotes a healthy work/life balance with flexible hours.
• Well-being initiatives, including shared parental leave and sabbaticals.
• Study assistance for professional development.
• Country-specific benefits packages.