Scaled Customer Success Manager (EMEA)

TL;DR

Scaled Customer Success Manager (SaaS/HRTech): Managing a portfolio of customers to ensure retention and value realization with an accent on onboarding, global employment compliance, and account expansion. Focus on resolving operational blockers for FTE activation, driving customer advocacy, and providing advisory expertise on global payroll and HR practices.

Location: Remote. Must be based in Portugal, Poland, Ukraine, Spain, Egypt, Croatia, Lithuania, Kosovo, Montenegro, Romania, South Africa, or Nigeria

Company

hirify.global is an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management for businesses worldwide.

What you will do

• Own customer health and retention for a defined portfolio to ensure consistent value realization and satisfaction.
• Collaborate cross-functionally with Payroll, Finance, and Ops to proactively resolve issues affecting client and employee experience.
• Partner with Hiring Success Managers to efficiently activate committed FTE hires and remove operational blockers.
• Identify and drive strategic expansion opportunities across products and countries.
• Act as a trusted advisor on global employment and country-specific practices using internal resources and expert networks.
• Provide structured feedback to Product and Leadership teams to influence the service roadmap and process optimization.

Requirements

• 2+ years of experience in Account Management, Customer Support, or Customer Success, ideally within a SaaS business.
• Experience working in global HR, Payroll, or Global Mobility.
• Must be based in one of the following countries: Portugal, Poland, Ukraine, Spain, Egypt, Croatia, Lithuania, Kosovo, Montenegro, Romania, South Africa, or Nigeria.
• Strong strategic thinking and clear communication skills for collaborating in a global environment.
• Ability to work independently and autonomously while maintaining effective collaboration.

Culture & Benefits

• Early-stage startup environment with opportunities to influence growth and scale from scratch.
• 100% remote work flexibility.
• Competitive compensation and top-of-the-range work equipment.
• Paid Time Off (PTO) regulated by local statutory laws.
• Culture rooted in respect, kindness, diversity, and inclusion.