Customer Success Associate (Medtech)

TL;DR

Customer Success Associate (Medtech): Supporting Strategic Customer Success Managers in delivering exceptional service and upholding KPIs for B2B mental health clients with an accent on operational support and member experience. Focus on resolving complex member issues, managing project documentation, and synthesizing data for Quarterly Business Reviews.

Location: Remote (US)

Salary: $31.97 - $36.30 per hour

Company

hirify.global is a precision mental healthcare provider that partners with Fortune 500 companies to eliminate barriers to mental health access through clinically validated technology.

What you will do

• Act as a secondary point of contact for assigned B2B customers to ensure seamless service delivery.
• Collaborate cross-functionally to resolve member issues and enhance the overall user experience.
• Maintain project management documentation and customer dashboards using Gainsight and Asana.
• Compile data-driven Quarterly Business Review (QBR) decks by extracting insights from Looker.
• Coordinate the distribution of member marketing materials and organize virtual events.
• Manage account continuity and transition planning to prevent disruptions during account owner changes.

Requirements

• 2+ years of experience in customer-facing roles, preferably within a B2B environment.
• Bachelor's degree or equivalent professional work experience.
• Technical proficiency with SFTP, ticketing systems, and project management tools.
• Proficiency in Google Suite and a willingness to adopt new software platforms.
• Exceptional organizational, presentation, and communication skills.

Culture & Benefits

• Comprehensive Health, Dental, and Vision insurance starting on day one.
• HSA and FSA plans with company contributions of up to $1,000 for HSAs.
• Employer-sponsored 401(k) match of up to 2%.
• Generous parental leave policies (16-18 weeks depending on parent role).
• Access to wellness and health tools including Noom, Wellhub, and Carrot fertility care.
• Up to $1,000 annual reimbursement for professional development.