Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Nurturing and expanding relationships with existing mid-market customers with an accent on driving retention, cross-sell/upsell opportunities, and ensuring successful product adoption. Focus on managing the end-to-end sales process, conducting account planning, and collaborating cross-functionally to improve customer experience.

Location: Must be able to work in a hybrid capacity at our office in Melbourne, Australia

Company

hirify.global is a global leader in process intelligence and automation, providing platforms that help over 10,000 organizations optimize business processes and accelerate digital transformation.

What you will do

• Build and execute account strategies for top accounts to drive penetration and growth.
• Serve as the primary point of contact for assigned accounts, ensuring high customer satisfaction and retention.
• Lead contract renewals and negotiations, demonstrating the value of our software solutions.
• Identify and convert cross-sell and upsell opportunities by aligning hirify.global products with customer goals.
• Conduct high-level product demos and coordinate with sales engineers for deeper technical requirements.
• Collaborate across internal teams to escalate and resolve customer issues and provide feedback for product improvements.

Requirements

• 2-5 years of experience in a customer-facing direct selling role, ideally within a SaaS organization.
• Proven track record of consistent achievement against sales quotas.
• Strong account and relationship management skills with excellent negotiation and presentation abilities.
• Analytical capability to assess customer usage data and derive actionable insights.
• Experience working in Microsoft and Salesforce environments is highly preferred.
• Must be local to or able to commute to the Melbourne office for a hybrid work arrangement.

Nice to have

• Familiarity with CRM software beyond Salesforce.
• Bachelor’s degree in Marketing, Business, or a related field.

Culture & Benefits

• Hybrid working model providing flexibility between home and office collaboration.
• Global Gratitude and Recharge Days with a flexible, paid time off policy.
• Employee wellness programs, counseling resources, and paid parental leave.
• Opportunities for professional growth through learning tools and a global community.
• Engagement in community impact and paid volunteer time initiatives.