Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing the full post-sale lifecycle for a portfolio of customers with an accent on driving renewals, churn mitigation, and identifying expansion opportunities. Focus on building multi-layer relationships, consultative selling of AI-powered communication solutions, and ensuring measurable value realization for clients.

Location: Hybrid (must be based in or able to commute to Sydney office 3 days a week)

Company

hirify.global is an AI-powered customer communications platform used by over 22,000 companies to integrate voice, SMS, and AI into a seamless workspace.

What you will do

• Own the full post-sale lifecycle, including renewals, expansions, and churn mitigation to drive predictable NRR.
• Proactively identify growth opportunities within the existing portfolio through outreach and whitespace analysis.
• Build and maintain multi-layer relationships from daily users to senior decision-makers.
• Lead complex renewal and upsell negotiations while balancing commercial outcomes with customer success.
• Collaborate with customer engineering and product teams to accelerate adoption and drive usage of additional SKUs.
• Surface customer pain points and product feedback to inform the product roadmap and regional strategies.

Requirements

• Proven track record in SaaS Account Management, Commercial Customer Success, or Renewal Management.
• Strong skills in consultative sales, prospecting, and complex negotiation.
• Experience developing and executing account expansion strategies and stakeholder mapping.
• Analytical capability to manage forecast accuracy, pipeline hygiene, and data-driven NRR reporting.
• Ability to position product value competitively and handle objections effectively in a fast-paced environment.
• Must be based in Sydney and able to work from the office 3 days per week.

Nice to have

• Passion for innovation and transformation, particularly within the AI and communication technology space.
• Experience working in diverse, multi-cultural environments.

Culture & Benefits

• Fast-paced, entrepreneurial environment with a strong team spirit.
• Commitment to work-life balance and employee well-being.
• International team with over 45 nationalities represented.
• Competitive salary package and comprehensive benefits.
• Opportunities for professional growth and deep immersion in AI-driven innovation.