Customer Success Account Manager (SaaS)

TL;DR

Customer Success Account Manager (SaaS): Building and nurturing executive-level relationships with high-value enterprise clients to ensure platform adoption, retention, and growth with an accent on strategic account planning and performance analysis. Focus on driving revenue opportunities through upsells, managing complex stakeholder escalations, and collaborating across internal product and sales teams to deliver maximum value.

Location: Neutral Bay, Australia (Hybrid)

Company

hirify.global is an AI-native employee experience platform helping large enterprises accelerate productivity and clarity through intelligent digital workspaces.

What you will do

• Develop and execute tailored account success plans aligned with client business goals and KPIs.
• Build and nurture executive-level relationships, serving as a strategic advisor and internal advocate.
• Lead executive business reviews to translate platform performance data into actionable recommendations.
• Proactively identify and execute upsell and cross-sell opportunities to drive account growth.
• Oversee the full lifecycle from onboarding and deployment to ongoing adoption and renewals.
• Collaborate across Sales, Product, Marketing, and Finance to ensure a seamless client experience.

Requirements

• 5+ years in Customer Success or Account Management, including at least 1 year with enterprise SaaS clients.
• Strong commercial acumen and proven track record in revenue growth and retention.
• Excellent communication and presentation skills, with experience engaging C-level stakeholders.
• Proficiency in CRM platforms and Microsoft Office suite.
• Solid understanding of digital workplace solutions, integrations, and APIs.
• Ability to travel as required.

Culture & Benefits

• Hybrid work environment emphasizing sustainable work-life balance.
• Generous base salary and commission plan.
• 23 vacation days plus an additional day off for birthdays and annual volunteer days.
• Wellness and health reimbursement for APAC employees.
• Support for professional development through an industry-leading product environment.
• Commitment to sustainability, including Electric Vehicle salary sacrifice options.