German-Speaking Implementation Specialist (SaaS)

TL;DR

German-Speaking Implementation Specialist (SaaS): Responsible for the successful onboarding of new clients onto the hirify.global platform with an accent on analyzing customer needs and tailoring implementation plans. Focus on change management and delivering a 7-star experience for clients during the onboarding process.

Location: Requires you to be based within commuting distance of hirify.global hubs. Relocation assistance is available for certain roles.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Lead cross-functional project teams to successfully implement new clients.
• Initiate, plan, execute, control, and close implementation projects, including developing requirements documentation and building client-facing communications.
• Serve as the first point of contact for client escalations during the implementation process.
• Develop and implement strategy plans to achieve account ramp-up goals.
• Communicate complex and technical information in a manner that all audiences can easily understand.
• Ensure that project team members have a clear understanding of timelines, tasks, risks, and issues.

Requirements

• Proven track record of successfully managing and delivering projects in an international environment.
• Native or near-native proficiency in German.
• Fluency in English (written and oral).
• Experience in implementing products to different clients.
• Organized and structured way of working with good capabilities to analyze and deliver recommendations.
• Excellent verbal and written communication skills in English.

Nice to have

• Studies in Project Management.
• Prior experience in a SAAS implementation role.
• Experience in the travel industry.

Culture & Benefits

• IRL-first approach to work, with the team working together in person 3 days a week.
• English is the official language at the office.
• Opportunity to have a real impact and shape how millions of people experience work.
• Global company with a diverse customer base.
• Equal opportunity employer.