Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Manage and grow strategic customer relationships across multiple EMEA markets with an accent on driving value realization, adoption, and retention of cloud-based treasury and payments solutions. Focus on engaging senior executives, navigating diverse business cultures, and supporting complex global accounts.

Location: Hybrid role based in London with office presence required 2x per week in Staines. Support customers primarily across UK and Ireland with some coverage across multiple EMEA markets.

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Engage customers across multiple EMEA markets to drive value realization and ensure business outcomes through solution adoption and success services.
• Manage a diverse portfolio including large global businesses with complex needs.
• Facilitate executive meetings and adapt approaches to regional business practices and cultural preferences.
• Establish success metrics, forecast revenue risks, and develop advanced account strategies.
• Identify growth opportunities and maintain broad, deep customer relationships.
• Collaborate proactively with cross-functional teams to achieve customer success.

Requirements

• Location: Must be able to work hybrid from London office (Staines) 2x per week.
• English: Fluent/professional working proficiency required for internal and customer communication.
• 5+ years experience in Customer Success, Account Management, or Sales with SaaS knowledge.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Experience managing complex, strategic accounts and engaging C-level executives.
• Ability to work across multiple EMEA markets and time zones with cultural sensitivity.

Nice to have

• Proficiency in German or French.
• Experience facilitating executive-level meetings and advisory boards.

Culture & Benefits

• Comprehensive compensation package with health, welfare, and wellbeing benefits.
• Remote-first position with hybrid office flexibility.
• Values-driven culture emphasizing innovation, customer focus, integrity, teamwork, and excellence.
• Opportunities for professional growth and impact in a global fintech leader.

Hiring process

• Application review and initial screening.
• Interviews focusing on experience, skills, and cultural fit.
• Potential discussions with senior leadership and customer success teams.