Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Manage and grow cloud solution accounts with an accent on customer retention, revenue growth, and building long-term relationships. Focus on developing customer-specific business strategies, managing multi-tiered relationships, and collaborating across teams to enhance customer experience and drive business growth.

Location: Must be based in the United Kingdom

Company

Leading global technology company specializing in IT sales channel, cloud solutions, and technology services.

What you will do

• Serve as the cloud business expert and main contact for hirify.global Cloud vendor offerings like Microsoft, Google, and AWS.
• Build and nurture strong customer relationships to drive retention and account growth.
• Develop and execute customer-specific business strategies to grow recurring revenue.
• Collaborate with local and global teams to deliver exceptional customer experience.
• Act as Voice of the Customer by providing feedback to sales, vendor management, and finance teams.

Requirements

• Must be based in the United Kingdom.
• Experience in customer success, account management, or sales with proven revenue growth support.
• Knowledge and experience in cybersecurity highly valued.
• Ability to manage multiple accounts and build collaborative partnerships.
• Willingness and ability to travel up to 25% of the time.
• Excellent communication skills and solution-focused mindset.

Culture & Benefits

• Competitive base salary, commission, and market-leading incentives.
• Clear career development opportunities.
• Full training on specialized products.
• Access to a world-leading technology-based learning catalogue.