Enterprise Renewals Manager (SaaS)

TL;DR

Enterprise Renewals Manager (SaaS): Lead and manage the renewals process for enterprise customers in EMEA, focusing on contract preservation, negotiation, and driving expansion opportunities. With an accent on collaboration with cross-functional teams and strategic customer engagement. Focus on building renewal playbooks, forecasting, and maximizing revenue retention in a hybrid London-based role.

Location: Hybrid position based in London, United Kingdom with expectation of 3 days a week in office

Company

hirify.global is a no-code app platform empowering organizations to accelerate critical business processes, serving over 500,000 organizations including 80% of the Fortune 100.

What you will do

• Own and lead the renewals process in collaboration with account teams to preserve and enhance customer contracts and relationships.
• Build foundational processes and playbooks for the renewals role alongside cross-functional partners.
• Engage with key decision-makers to identify customer requirements and remove roadblocks for on-time commitments.
• Maintain and report a rolling 90-day forecast of renewals in your territory.
• Negotiate and execute renewal contracts aligned with customer goals in partnership with legal.
• Identify upsell and cross-sell opportunities to maximize customer growth during renewals.

Requirements

• Location: Must be based in or near London with hybrid work in office 3 days per week
• 5+ years quota-carrying experience in Post-Sales, Customer Success, or Account Management within Enterprise SaaS.
• Strong negotiation skills and proven ability to close large, complex contracts.
• Experience collaborating with cross-functional teams including Sales, Customer Success, and Rev Ops.
• Ability to develop strategic processes and initiatives to grow business.
• Self-motivated, proactive team player with a growth mindset and ability to thrive in ambiguity.

Nice to have

• German language skills to support expansion in France and Germany.

Culture & Benefits

• Competitive base salary plus variable compensation and RSU package.
• Hybrid work model with office located in Borough Yards, London.
• Comprehensive health coverage including NHS and supplemental insurance for employees and dependents.
• Generous pension scheme, life insurance, paid leave, and sick leave.
• Access to mental health support, family planning assistance, and legal services.
• Flexible time off, transportation benefits, and monthly lifestyle wallet for wellness and personal care.