Client Services Manager (Fintech)

TL;DR

Client Services Manager (Fintech): Lead technical onboarding, integration, and support for merchants using hirify.global's payment platform with an accent on solution design, configuration, and cross-functional collaboration. Focus on managing complex integrations, ensuring seamless merchant adoption, and influencing product roadmap based on client needs.

Location: Remote within the United States only

Salary: $120,000 - $130,000 per year

Company

hirify.global builds innovative payment technology transforming how businesses and customers experience payments, serving thousands of merchants across multiple industries with a leading platform.

What you will do

• Lead technical onboarding and integration for new merchants from kickoff through launch
• Configure platform solutions tailored to merchant technical and operational requirements
• Partner with Product Management to inform solution design and product roadmap
• Support existing merchants adopting new products and enhancements
• Collaborate cross-functionally to resolve complex issues and manage escalations

Requirements

• Must be located in the United States and work remotely
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field, or equivalent experience
• 2–5 years experience in technical support, implementation, systems integration, or software development, preferably in payments or fintech
• Experience with web and mobile integrations including Rest APIs, HTML, XML, JSON, JavaScript, and authentication methods
• Strong analytical and problem-solving skills with ability to communicate technical concepts to non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment

Culture & Benefits

• 100% remote work within the US with flexible location
• Competitive salary with stock options and comprehensive medical, vision, and dental benefits
• Paid parental leave, sick leave, jury duty, bereavement, and 401k plan
• Monthly stipends for communication and home office setup
• Volunteer time off and 13 scheduled holidays
• Biannual in-person team meet-ups fully paid by company