Renewals Specialist

TL;DR

Renewals Specialist (SaaS): Manage the full contract renewal lifecycle to drive customer satisfaction, retention, and revenue growth with an accent on negotiation, upsell identification, and collaboration with Customer Success and Account Management. Focus on managing renewal milestones, supporting contract negotiations, and using data-driven insights to expand account value.

Location: Remote - USA only

Salary: $65,450—$77,000 USD

Company

hirify.global is a product company specializing in AI and SaaS solutions.

What you will do

• Manage the end-to-end renewal process for assigned accounts or territories
• Partner with Customer Success and Account Management to maintain high customer satisfaction
• Track renewal milestones and ensure timely execution
• Support contract negotiations aligning terms with customer and business needs
• Identify and pursue upsell opportunities to grow account value
• Contribute to accurate forecasting and reporting using data and insights

Requirements

• Location: Must be based in the USA to work remotely
• 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
• Understanding of customer relationship management and SaaS sales processes
• Basic negotiation, upsell, and objection-handling skills with a growth mindset
• Proficiency in CRM systems such as Salesforce; Gainsight experience is a plus
• Strong communication, organization, and follow-up skills

Culture & Benefits

• Eligible for bonus, restricted stock units (RSUs), and benefits
• Equal opportunity employer with inclusive hiring practices
• Secure hiring process including video interviews and pre-employment checks