Associate Customer Success Manager

TL;DR

Associate Customer Success Manager: Manage customer relationships and drive adoption of hirify.global's endpoint management platform with an accent on customer retention, expansion, and value realization. Focus on collaborating with account teams, understanding customer environments, and supporting executive business reviews.

Location: Hybrid in Addison, TX, United States with onsite/customer-located work as needed and 5-15% regional travel

Salary: $45,000–$135,000 annually

Company

hirify.global is an Autonomous IT company delivering AI-driven real-time endpoint management and security solutions trusted by leading organizations worldwide.

What you will do

• Ensure successful business outcomes and drive customer retention and expansion by collaborating with sales and technical teams
• Develop customer relationships and align solutions to business needs for full platform adoption
• Identify opportunities to integrate hirify.global into customer processes to increase ROI
• Manage data and artifacts to support adoption plans and update internal systems
• Support Executive Business Reviews alongside account teams
• Contribute to improving the Customer Success function and maintain strong product knowledge

Requirements

• Location: Must be based in or able to work in the United States
• 0-3 years experience in Customer Success, Account Management, Sales, or related roles preferably in SaaS
• Consulting and project management skills with knowledge of endpoint technology
• Highly organized self-starter comfortable with ambiguity and fast-paced environments
• Strong communication and listening skills
• Willingness to travel regionally 5-15% and perform onsite work as needed

Culture & Benefits

• Equity awards and comprehensive medical, dental, vision, and family planning benefits
• Health savings, flexible spending, and transportation savings accounts
• 401(k) retirement plan with company match and various insurance coverages
• Employee assistance programs and well-being benefits
• 5 days volunteer time off to support community causes