Customer Success Engineer

TL;DR

Customer Success Engineer (SaaS): Drive customer value and retention by leveraging product expertise in contract management and Salesforce administration with an accent on customer relationship building and consultative guidance. Focus on maintaining high retention rates, risk mitigation, and delivering exceptional customer experience in a hybrid US-based role.

Location: Hybrid in Boston, MA or Houston, TX, United States

Salary: $95,460 - $152,740 USD

Company

hirify.global accelerates customer journeys with a unified AI-powered platform integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities.

What you will do

• Serve as a trusted advisor to customers, aligning product capabilities with business goals to drive value and adoption.
• Maintain or increase a 90+% retention rate for the Contract product pillar.
• Provide expert guidance on product configuration, usage, and best practices to optimize customer outcomes.
• Build and nurture strong customer relationships through consultative engagement and clear communication.
• Collaborate cross-functionally to support customer success and contribute to company growth.

Requirements

• Must be based in the United States with ability to work hybrid in Boston or Houston.
• At least 4 years experience with contract management products and Salesforce administration.
• 3-5 years industry experience in revenue operations, legal ops, sales ops, or related fields.
• Strong communication, interpersonal, and consultative skills to challenge and guide customers professionally.
• Ability to build trust and foster long-term customer loyalty.
• English proficiency at least B2 level.

Nice to have

• Salesforce certification.
• Passion for customer success and proactive initiative.

Culture & Benefits

• Competitive US-based salary with variable incentive pay.
• Flexible work options and hybrid work model.
• Comprehensive medical and dental insurance.
• Supportive onboarding and career growth opportunities.
• Inclusive and diverse workplace culture.