Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Manage and grow customer relationships by driving product adoption, retention, and advocacy with an accent on strategic guidance and client renewals. Focus on managing complex accounts, coordinating cross-functional teams, and delivering value to technology-focused customers.

Location: Hybrid role based in San Francisco, United States

Salary: $94,620 - $102,000 per year

Company

hirify.global is a leading customer engagement platform empowering brands with AI-powered personalized marketing and cross-channel messaging.

What you will do

• Serve as main point of contact and trusted advisor for customers.
• Partner with Account Executives to align commercial goals and drive renewals and retention.
• Build shared Success Plans to drive feature adoption and help customers achieve objectives.
• Analyze product usage to identify opportunities and risks to account health.
• Coordinate with internal teams to ensure seamless customer support and onboarding transitions.
• Drive customer advocacy and provide ongoing education to maximize product value.

Requirements

• Location: Must be based in the United States.
• 2-5 years experience in Customer Success, Onboarding, Implementations, or Project Management.
• Excellent communication and relationship-building skills.
• Experience managing complex accounts with multiple stakeholders.
• Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, or Programming (HTML).
• Strong time management and intellectual curiosity.

Culture & Benefits

• Competitive compensation including equity and comprehensive benefits.
• Flexible paid time off and family services including fertility benefits and parental leave.
• Professional development with career pathing and learning stipends.
• Hybrid work environment fostering community and innovation.
• Employee Resource Groups and opportunities for community engagement.
• Recognized as a Great Place to Work® in multiple countries.