Senior Commercial Customer Success Manager (SaaS/IpaaS)

TL;DR

Senior Commercial Customer Success Manager (SaaS/iPaaS): Working with customers to ensure the success and adoption of the hirify.global Intelligent Automation Platform with an accent on driving adoption and retention. Focus on providing technical product expertise and becoming a trusted customer advisor.

Location: Must be available to work US hours

Salary: $120,000 - $160,000 plus variable, benefits, perks, and equity

Company

hirify.global is the leader in enterprise orchestration, helping businesses globally streamline operations by connecting data, processes, applications, and experiences.

What you will do

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical hirify.global product expertise and share best practices from a business and technical perspective.
• Develop and implement processes and programs to increase usage of the product and drive cross-sell opportunities.
• Serve as the primary point of escalation for customer issues, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
• Act as the trusted customer advisor and be the customer advocate within hirify.global.

Requirements

• BS or equivalent education.
• 5+ years of experience in consulting, customer success management, and technical account management; prior experience in SaaS/iPaaS preferred.
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Excellent interpersonal and communication skills.
• Be available to work US hours.

Nice to have

• Prior Experience in Digital Transformation.
• Past lead experience is a plus.

Culture & Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• Vibrant and dynamic work environment.
• Driven by innovation and looking for team players who want to actively build our company.
• Belief in balancing productivity with self-care.