Global Customer Success Program Manager

TL;DR

Global Customer Success Program Manager: Establishing and maintaining robust project management processes to drive accountability, optimize delivery, and strengthen stakeholder relationships across a growing portfolio of initiatives. Focus on implementing early warning systems and mitigation strategies to ensure on-time delivery.

Location: Remote friendly within Spain

Company

hirify.global Group connects 24 million patients with 280k doctors across 13 countries monthly, offering marketplaces, SaaS, and AI tools to simplify tasks and help healthcare professionals work more efficiently.

What you will do

• Manage and structure team workload effectively using Jira.
• Establish clear project tracking systems and maintain visibility across all active initiatives.
• Proactively identify dependencies to surface potential delivery risks and implement mitigation strategies.
• Receive and evaluate requests from stakeholders, challenging business assumptions.
• Run bi-weekly prioritization meetings based on capacity planning and skills assessment.
• Follow up post-implementation to measure and ensure value capture from delivered initiatives.

Requirements

• 5–7 years of experience in program management, project management, or PMO roles.
• Experience working with cross-functional and multicultural teams, managing complex dependencies.
• Strong stakeholder management skills, including exposure to senior leadership or C-level reporting.
• Strong knowledge of project management methodologies (Agile, Scrum, and waterfall).
• Advanced knowledge of Jira, including workflow configuration and dashboard creation.
• Please make sure you already have the legal right to be working and living in your country of residence.

Nice to have

• PMP certification.
• Agile/Scrum certifications (DASSM, DASM, or similar).
• Additional languages besides English.

Culture & Benefits

• Healthcare insurance and wellness support.
• Flexible hours and remote work options, with hubs in Barcelona, Warsaw, and other cities.
• Career growth opportunities through learning and cross-functional projects.
• A global team in a diverse and inclusive environment.
• Local perks like meal vouchers and transport allowances (location-dependent).

Hiring process

• Intro chat with Talent Partner to explore mutual fit.
• A numerical reasoning assessment (SHL).
• Hiring Manager Interview to discuss background, aspirations, and experience.
• Business Case exercise with collaborative discussion.