Principal Cx Advisory Consultant (AI)

TL;DR

Principal CX Advisory Consultant (AI): Delivering high-impact consulting services across strategic CX and EX domains, playing a pivotal role in guiding customers through their CCaaS transformation journeys with an accent on best practices in CX, EX, Digital, and AI. Focus on organizational change process to ensure seamless adoption of hirify.global solutions that drive measurable business outcomes.

Location: Madrid (Flexible)

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

What you will do

• Interface with key client stakeholders to shape their CCaaS transformation program.
• Identify and address business problems through assessment with stakeholders in CX, EX, Digital, AI, and Contact Centre Operations teams.
• Analyse current business operations and lead workshops to implement improvements that leverage the latest innovation.
• Collaborate with customer teams to analyse requirements and prioritize them on a transformational roadmap.
• Support stakeholders to develop change management plans, including communications, training, and adoption strategies.
• Contribute to the development of standardized CX Advisory offerings for use across the team.

Requirements

• Demonstrated excellence in customer-facing engagements, including leading workshops and delivering presentations.
• Exceptional communication skills with the ability to engage confidently across both business and technical audiences.
• Proven consulting experience in CX, EX, Digital, AI, and Contact Centre Operations.
• Familiarity with recognized change management frameworks.
• Working knowledge of Agile methodologies.
• Fluency in English is essential.

Culture & Benefits

• Employees have the independence to make a larger impact on the company and take ownership of their work.
• Great benefits and perks like larger tech companies.
• Embrace empathy and cultivate collaboration to succeed.