It Support Specialist (Healthcare AI)

TL;DR

IT Support Specialist (Healthcare AI): Managing and maintaining all IT systems, ensuring infrastructure is reliable, secure, and up-to-date with an accent on healthcare-related endpoint monitoring. Focus on providing on-site technical support, integrating products with customer IT teams, and managing facility IT.

Location: Must work onsite in San Mateo, CA, up to 5 days a week, with Monday, Tuesday, and Friday as required in-office days.

Salary: $82K – $97K

Company

hirify.global is the leading healthcare AI platform for transforming workforce productivity.

What you will do

• Provide on-site technical support including access management, onboarding, and offboarding.
• Manage IT systems, primarily SaaS using Google Workspace, Apple laptops with JAMF, and PCs with Intune.
• Manage facility IT, including Cisco Meraki, power to desks, keyboard, video, mouse setup and conference room A/V configurations with Google Meet and Logitech.
• Work with customer delivery teams to help integrate our product with our customer’s IT teams (such as SSO/SAML).
• Manage routing and access control lists with Tailscale.
• Develop and implement IT policies and procedures.

Requirements

• 2+ years of experience in managing IT systems.
• Experience with Google Workspace, Terraform, and JAMF.
• Experience with InTune, Duo, Azure, Google Cloud networking, Tailscale, and Apple hardware is preferred.
• Experience with setting up and managing site-to-site VPNs.
• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Experience with healthcare or other regulated industries.

Culture & Benefits

• Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families.
• Option of a Health Savings Account with Employer Match.
• Company paid disability and life insurance with the opportunity to add additional coverage for you and your family.
• Eligibility to participate in a discretionary annual incentive program.
• Stock options for all regular exempt full-time employees.