Enterprise AI Customer Success Manager

TL;DR

Enterprise AI Customer Success Manager (AI/Product Management): Drive AI adoption and activation strategy for strategic enterprise customers, focusing on onboarding, enablement, and change management. With an accent on building scalable AI programs and fostering customer advocacy. Focus on designing activation frameworks, managing complex relationships, and accelerating measurable business impact.

Location: Remote within the United States, based in Seattle, WA

Salary: $174,000–$220,100 OTE

Company

hirify.global is a rapidly growing AI startup valued at $1.9B, providing an enterprise-grade generative AI platform used by leading global companies.

What you will do

• Scale activation frameworks and build repeatable customer deployment plays balancing standardization and customization.
• Lead AI program strategy including change management, use case prioritization, and time-to-value acceleration.
• Translate technical challenges into adoption solutions and guide customers through platform usage.
• Own customer success plans, manage strategic relationships, and execute business reviews with executives.
• Drive platform adoption via champion programs, trainings, workshops, and dashboards.
• Build advocate networks and champion communities to foster customer engagement and success.

Requirements

• Must be located in the United States, preferably Seattle, WA.
• 5-9 years in customer-facing roles with Fortune 100 accounts, focusing on adoption in complex organizations.
• Strong technical aptitude and enthusiasm for AI with ability to translate technical concepts to business value.
• Experience in change management, enablement, and managing multiple high-priority projects.
• Exceptional executive presence and leadership skills with ability to simplify complexity and foster champions.

Culture & Benefits

• Generous PTO, company holidays, and paid parental leave.
• Comprehensive medical, dental, vision coverage, and fertility support.
• Flexible spending accounts, health savings accounts with company contributions.
• Wellness and learning stipends, company-wide and team off-sites.
• Competitive compensation including equity, commission, and 401k plan.