AI Solution Manager

TL;DR

AI Solution Manager (AI/Go-to-Market): Define and execute AI solutions roadmap for customer-facing teams, translating AI capabilities into business impact across sales cycle, customer success, and field operations with an accent on high-impact use cases, governance, and scalable deployment. Focus on piloting AI tools, measuring KPIs, and driving adoption to accelerate revenue and improve outcomes.

Location: Remote (Home Office) from US locations: Olympia WA, Austin TX, Albany NY, Sacramento CA. Ability to travel up to 25%.

Salary: $119,600 - $170,290

Company

Cloud-first networking and security solutions provider protecting 70% of Fortune 500 companies.

What you will do

• Define and execute AI solutions roadmap aligned with go-to-market priorities, partnering with Field Sales, Customer Development, Solutions Engineering, and Professional Services.
• Identify high-impact AI use cases across sales cycle, customer success, and field operations from opportunity identification to renewal.
• Partner with IT and Business Strategy to evaluate, pilot, and scale AI tools for customer-facing teams.
• Lead solution design workshops and discovery sessions with field leaders to co-create AI-driven workflows.
• Build governance frameworks for responsible AI deployment and track KPIs for adoption and ROI.
• Serve as AI subject matter expert, create enablement materials, and manage third-party AI vendors.

Requirements

• 10+ years in solution management, strategic programs, sales operations, or related in B2B enterprise tech.
• Proven ability to design and implement AI or advanced tech solutions in go-to-market context.
• Experience with AI tools like generative AI, Copilot, Glean, CRM AI features.
• Strong cross-functional collaboration and influencing skills across Sales, CS, Product, IT.
• Exceptional executive communication to translate AI into business value.
• Demonstrated program/project management in fast-paced global environment; BA/BS required.

Nice to have

• Familiarity with SaaS, networking/cybersecurity, enterprise sales cycle.
• Experience with change management (e.g., Prosci) and large-scale tech adoption; MBA preferred.

Culture & Benefits

• Comprehensive health coverage, generous PTO, flexible work options.
• Learning opportunities, career-mobility programs, leadership workshops.
• 16 paid volunteer hours yearly, global employee resource groups, "No Jerks" policy.
• Modern offices with EV charging, healthy snacks, hackathons, game nights, culture celebrations.
• Charitable Giving Program with company match; pay transparency based on performance.

Hiring process

• First 90 days: Immerse in culture, map AI landscape, build relationships, align on roadmap.
• Six months: Deliver AI pilots, establish governance and KPIs.
• One year: Scale solutions globally, lead community of practice, present to leadership.