Senior Customer Engagement Executive (Fintech)

TL;DR

Senior Customer Engagement Executive (Fintech): Manage and grow customer relationships across multiple EMEA markets with an accent on driving value realization, adoption, and retention of cloud-based treasury and payments solutions. Focus on strategic account management, cross-cultural communication, and executive-level engagement to support profitable growth and customer success.

Location: Hybrid role based in La Defense, France with support across UK and Ireland and multiple EMEA markets

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Engage customers across multiple EMEA markets to drive value realization and business outcomes.
• Manage a diverse portfolio including complex global businesses and strategic accounts.
• Facilitate executive meetings and adapt approaches to regional business practices.
• Establish success metrics and forecast revenue risks to support retention and growth.
• Develop advanced account strategies and identify expansion opportunities.
• Collaborate cross-functionally to achieve successful customer outcomes.

Requirements

• Location: Must be able to work from La Defense office 2x per week
• Support customers across UK, Ireland, and multiple EMEA markets
• English: Fluent/professional working proficiency required
• 5+ years in Customer Engagement, Success, Account Management, or Sales.
• Strong knowledge of SaaS models and business/financial acumen; treasury domain a plus.
• Experience managing strategic accounts and facilitating executive-level meetings.

Nice to have

• Proficiency in German and/or French.
• Experience working across diverse international markets and cultures.

Culture & Benefits

• Comprehensive compensation and health, welfare, and wellbeing benefits.
• Remote-first with hybrid work environment.
• Travel 20-30% across EMEA for customer meetings and events.
• Values-driven culture emphasizing innovation, integrity, teamwork, and customer focus.