Customer Value Architect (Cybersecurity)

TL;DR

Senior Customer Value Architect (Cybersecurity): Driving customer onboarding, adoption, and value realization for an AI-native cybersecurity platform with an accent on expanding sales within existing accounts and minimizing churn. Focus on conducting business value analyses, delivering executive reviews, and accountable for Falcon Flex consumption.

Location: Must be located in United Kingdom and will require up to 40% travel.

Company

hirify.global is a global leader in cybersecurity, protecting organizations with its advanced AI-native platform and a mission to stop breaches.

What you will do

• Lead onboarding execution and define customer success plans to drive Falcon Flex adoption and activation.
• Partner with direct sales to expand sales within existing and new accounts, building relationships with key decision makers.
• Conduct business value analyses to demonstrate ROI and financial impact for customers.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) showcasing value realized and accelerating module adoption.
• Drive additional Falcon Flex consumption within a defined sales territory and strategic adoption across enterprise accounts.
• Support renewal cycles and proactively identify risks to customer success to minimize attrition.

Requirements

• Minimum 8+ years of relevant professional experience with advanced, wide-ranging experience in resolving complex issues.
• Deep industry knowledge and understanding of customer decision-making processes and business objectives.
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills.
• Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions.
• Strong financial acumen with ability to calculate and communicate ROI metrics.
• Experience with flexible licensing models and a proven track record of managing complex customer relationships.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge, plus paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and geographic neighborhood groups to build connections.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.