Customer Success Manager (Mid-Market)

TL;DR

Customer Success Manager (Fintech): Managing and nurturing a portfolio of mid-market clients in the cybersecurity industry with an accent on retention and expansion. Focus on launching the Italian market segment, driving product value, and acting as a trusted cybersecurity partner.

Location: Onsite in Paris, France or be willing to relocate to France.

Salary: €55,000 - €66,000 a year (total package with 80% base salary and 20% on commissions)

Company

hirify.global is a product-first team on a mission to help grow the cybersecurity culture by creating a platform to easily rollout a cybersecurity awareness program to protect employees from hackers.

What you will do

• Own the success of a portfolio of ~120 Mid-Market customers with a balanced focus on retention and expansion.
• Play a key role in launching and structuring the Italian Mid-Market segment.
• Drive retention at scale by anticipating risks and ensuring customers continuously extract value from the product.
• Actively identify and drive expansion opportunities within the portfolio.
• Advise customers on best product usage, helping them unlock additional value as their needs evolve.
• Work closely with internal teams to support expansion motions and improve the overall customer experience.

Requirements

• Comfortable managing a high-volume portfolio and being measured on both retention and expansion outcomes.
• Native in Italian, and excited to help build and structure a new market.
• Full professional proficiency in English or in French.
• Previous experience in a similar function such as Customer Success, Account Management within the tech industry.
• Based in Paris or willing to relocate.

Culture & Benefits

• Join a healthy-financial company with impressive revenue growth.
• Experience the energy of a collaborative team in a modern and cosy office located in the heart of Paris.
• Contribute to a fast-moving environment where growth is real.

Hiring process

• Screening interview with our TAM (30 min).
• Manager interview with a member of the CS MM team (45min).
• Onsite case study with Clément, VP Sales (1h).
• Meet Ben, our Founder! (30 min).