Customer Growth Account Manager (AI)

TL;DR

Customer Growth Account Manager (AI): Managing post-sale customer relationships to ensure value realization, drive renewals, and expand accounts within enterprise organizations with an accent on fostering engagement, accelerating time to value, and promoting continuous product usage. Focus on navigating complex enterprise structures, identifying new use cases, and leveraging product expertise to maximize customer investment.

Location: Hybrid role in London, UK (3 days in the office)

Company

hirify.global is a pioneer in continuous testing and quality engineering, offering AI-driven, codeless testing solutions to global brands.

What you will do

• Serve as the primary post-sale point of contact for customer accounts, ensuring regular proactive engagement.
• Understand customer business goals to align product capabilities and develop shared success plans.
• Proactively guide customers in achieving objectives by leveraging product features and providing recommendations.
• Identify additional use cases and expansion opportunities within customer organizations.
• Build relationships with various stakeholders, including executives and end-users, to increase product adoption.
• Be accountable for client consumption, renewal, and retention results, coordinating across functional areas for delivery.

Requirements

• 6+ years of progressive experience in managing complex SaaS customers.
• Business acumen and conceptual understanding of IT operations processes.
• Ability to quickly develop strong relationships and drive outcomes.
• Excellent verbal, written, and interpersonal communication skills in English.
• Experience working with executives in client environments.
• Working knowledge of Enterprise Network Infrastructures and Firewall Configuration.

Nice to have

• Any additional language is a bonus.
• Past exposure to high-growth and/or globally distributed companies.

Culture & Benefits

• Supportive and engaged leadership team with a clear career path and professional development.
• Modern and new office space in the heart of London.
• Pension plan, private health insurance, and Group Life Insurance.
• Enhanced statutory Maternity and Paternity Pay.
• Various leave offerings including volunteer days, vacation days, public holidays, and flex/floating leave days.
• Emphasis on core values such as self-awareness, finishing tasks, moving fast, embracing change, serving customers, solving problems together, and thinking big.