Senior Renewals Manager (AI Platform)

TL;DR

Senior Renewals Manager (AI Platform): Ensuring the long-term success of customers by securing on-time renewals and delivering an exceptional customer experience. Focus on retention strategies, risk mitigation, and contributing to renewal process improvements to refine policies and workflows.

Location: France, Paris; United Kingdom, London; Experience managing customers in Northern Europe and MEA.

Company

hirify.global is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents.

What you will do

• Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
• Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
• Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
• Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
• Lead contract renewal negotiations to achieve successful, timely closures.
• Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.

Requirements

• At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
• Background in commercial negotiations and account management.
• Proficiency in revenue technologies, including ability to manage your own book of business.
• Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
• Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
• Excellent communication skills with the ability to engage executive stakeholders.
• Experience managing customers in Northern Europe and MEA.

Nice to have

• A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
• Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
• A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
• A strong understanding of subscription-based business models and best practices in renewals management.
• Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.

Culture & Benefits

• Be part of a journey to shape the ever-evolving world of AI.
• Significant impact in a company that values innovation, collaboration, and your personal growth.