Mid Market Customer Success Manager (Fintech)

TL;DR

Mid Market Customer Success Manager (Fintech): Drive value and growth across mid market customers by managing relationships, strategy, and process improvements with an accent on retention, upsell, and customer advocacy. Focus on building deep customer engagement, leveraging AI tooling, and handling complex account negotiations in a dynamic environment.

Location: Remote within specified U.S. states only: AZ, CA, CO, GA, ID, IL, KS, MD, MA, NH, NJ, NY, NC, OH, OR, PA, RI, SC, TX, UT, VA, WA

Salary: $80,000 annually plus bonuses, equity, and incentives

Company

hirify.global is dedicated to fighting financial crime by building customizable AI tools for fraud and AML detection and investigation.

What you will do

• Act as main contact for a set group of SMB customers
• Use technology and AI tooling to create impactful customer engagements
• Identify growth opportunities and communicate business impact
• Build broad and deep relationships to understand success criteria and demonstrate hirify.global’s value
• Advocate for customers internally by providing data-backed feedback and trends
• Directly impact customer experience and company growth

Requirements

• 1-3+ years customer-facing experience focused on retention and account strategy
• Experience managing complex retention and upsell with negotiation for $20-100k ARR accounts
• Ability to thrive in a dynamic, small team environment managing multiple projects
• Ability and willingness to travel onsite to customers as required
• Process-oriented mindset with ability to leverage AI and tooling for improvements
• Strong organizational skills and ownership mindset

Nice to have

• Bachelor’s degree
• Experience in FinTech, AML, or fraud

Culture & Benefits

• Competitive salary and pre-IPO equity
• 100% company-paid medical, dental, and vision insurance for employees
• Unlimited PTO and generous leave programs
• 401(k), learning & development stipend, and home office setup support
• Inclusive, high-ownership culture focused on impact, innovation, and growth