Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as a trusted technical advisor to hirify.global’s largest enterprise customers, helping organizations successfully adopt, integrate, and scale hirify.global across complex technical environments with an accent on customer success, enterprise architecture, and developer workflows. Focus on guiding customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility.

Location: Remote in the United States

Salary: $136,000 - $288,000 USD. Pay range is localized according to employee work location by a factor of between 80% and 100% of range if role is remote.

Company

hirify.global’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

What you will do

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale hirify.global in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations, helping them extend hirify.global’s capabilities within their broader technology ecosystems.
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas).
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth.
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value.

Requirements

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
• A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies.
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences.
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges.

Nice to have

• Familiarity using hirify.global or other design and developer collaboration tools.
• Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards.
• A background in frontend development or familiarity with design-to-code workflows.
• Delivered technical workshops, enablement sessions, or advisory services in past roles.

Culture & Benefits

• hirify.global offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
• At hirify.global we celebrate and support our differences.
• hirify.global is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.

Hiring process

• To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews.
• If hired you will be required to attend in person onboarding.