Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Logistics): Manage a portfolio of accounts to ensure customer value through adoption of hirify.global’s supply chain visibility platform with an accent on customer retention, growth, and cross-functional collaboration. Focus on delivering business outcomes, contract renewals, and executive engagement to support strategic customer priorities.

Location: Onsite in Chicago, IL, USA

Company

hirify.global is a leading supply chain visibility platform headquartered in Chicago, optimizing global product movement with advanced digital infrastructure and serving top global brands.

What you will do

• Serve as primary interface for a portfolio of accounts, ensuring value delivery and adoption of products and services
• Execute regular touchpoints with users and leadership to monitor customer health and deliver value-driven initiatives
• Manage contract renewals, forecast portfolio revenue, and identify account expansion opportunities
• Coordinate and deliver Executive Business Reviews engaging cross-functional teams
• Collaborate with sales, product, and support leadership to align processes and execution
• Build operational rigor around goal setting, measurement, and accountability

Requirements

• Location: Must be based in or able to work onsite in Chicago, IL, USA
• 7+ years of progressive customer-facing experience with a range of customer personas including C-suite
• Strong business acumen, project management skills, and executive communication abilities
• Experience supporting Fortune 500 customer relationships/accounts
• Ability to understand complex business goals and deliver impactful solutions
• Growth mindset and critical thinking with strong cross-functional leadership

Nice to have

• 10+ years in performance consulting, supply chain SaaS, or senior customer success roles
• Experience with data-driven decision making and autonomous work environments
• Familiarity with Microsoft Office, Salesforce, and Tableau
• Advanced degree preferred

Culture & Benefits

• Inclusive and diverse work environment valuing authentic self-expression
• Focus on elevating underrepresented voices and fostering belonging
• Commitment to continuous improvement and innovation in supply chain technology