Staff Ux Researcher (Web3)

TL;DR

Staff UX Researcher (Web3): Driving strategic, mixed-methods research for MetaMask, focusing on shaping product strategy and accelerating execution across trading and personal finance initiatives. Focus on translating complex findings into clear recommendations and championing user-centered thinking in a fast-paced environment.

Location: Remote (US)

Salary: $146,000—$218,000 USD

Company

hirify.global is the leading blockchain and web3 software company that has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem since 2014.

What you will do

• Plan, design, and execute full-cycle research using both qualitative and quantitative methods.
• Deliver timely insights that are tightly aligned with product milestones and decision points.
• Partner with Product, Design, Marketing, Data, and Engineering leads to define research questions and success criteria.
• Translate complex findings into actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
• Work across product lanes to uncover shared user needs and systemic UX issues.
• Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research.

Requirements

• 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
• Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques.
• Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
• Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
• Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
• Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.

Nice to have

• Embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners.
• Report into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives.
• Operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business.

Culture & Benefits

• Passionate about building a diverse team.
• Chaotic-but-fun, remote-friendly, start-up environment.
• Committed to ensuring that technology empowers people and communities with economic and political agency through decentralized technologies.
• An equal opportunity employer.