Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Managing a diverse portfolio of strategic accounts across EMEA with an accent on value realization, adoption, and long-term retention. Focus on cultivating C-level relationships, driving complex business outcomes, and navigating regional business nuances within the treasury and payments sector.

Location: Must be based in or able to commute to La Defense, France (Hybrid: 2 days/week in office)

Salary: €74,320–€93,940

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Drive value realization and solution adoption across a diverse portfolio of complex global businesses.
• Facilitate executive-level meetings to measure progress, business impact, and strategic alignment.
• Develop and execute cross-functional account strategies and Customer Success Plans.
• Forecast revenue risk and identify opportunities for service expansion within existing accounts.
• Collaborate with cross-functional teams to ensure consistent delivery of success metrics and goals.
• Exercise cultural sensitivity while managing stakeholder relationships across multiple EMEA markets.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Sales.
• Fluent English proficiency required for international communication.
• Strong business and financial acumen with a deep understanding of SaaS models.
• Proven track record of driving client adoption, retention, and growth in strategic accounts.
• Ability to travel 20-30% for customer meetings and company events across EMEA.
• Must be able to work from the La Defense office 2 days per week.

Nice to have

• Treasury domain expertise.
• Professional proficiency in German or French.
• Experience facilitating Customer Advisory Councils or board-level relationships.

Culture & Benefits

• Comprehensive compensation package including base salary, variable bonus, and long-term incentives.
• Health, welfare, and wellbeing benefits designed to support professional and personal life.
• Collaborative, innovation-driven environment focused on customer outcomes.
• Commitment to pay transparency, fairness, and equal opportunity employment.