Customer Success Manager (DevSecOps)

TL;DR

Customer Success Manager (DevSecOps): Managing a portfolio of customers to drive adoption, retention, and growth of the hirify.global platform with an accent on aligning business outcomes with technical objectives. Focus on guiding customers through the DevSecOps journey, acting as a liaison between internal product teams and clients, and ensuring long-term ROI.

Location: Must be based in France or Spain

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to accelerate digital transformation and ship secure software faster.

What you will do

• Partner with customers to turn business outcomes into actionable objectives.
• Guide customers on platform best practices, use cases, and future adoption paths.
• Act as the primary liaison for customer questions, issues, and escalations.
• Collaborate with Support, Product Management, and Engineering teams to resolve customer needs.
• Manage a book of assigned customers to ensure retention, growth, and satisfaction.
• Stay current on hirify.global releases and platform updates.

Requirements

• Must be based in France or Spain.
• Proven experience in Customer Success or a similar role focused on retention and adoption.
• Understanding of Git, branching strategies, and the software development lifecycle.
• Knowledge of CI/CD and DevSecOps principles.
• Strong project management, analytical, and communication skills.
• Ability to work as a self-starter within a distributed team environment.

Culture & Benefits

• Flexible Paid Time Off policy.
• Comprehensive health, financial, and well-being benefits.
• Equity compensation and employee stock purchase plan.
• Growth and development fund for professional learning.
• Inclusive culture with active Team Member Resource Groups.
• Parental leave support.