Senior Customer Success Manager- Key Accounts

TL;DR

Senior Customer Success Manager- Key Accounts (Cybersecurity/AI): Manage named enterprise accounts to drive adoption and outcomes that lead to renewals, expansion, and advocacy with an accent on Net Revenue Retention (NRR), upsells, and renewals. Focus on strategic business reviews, executive-level solution demonstrations, and resolving complex escalations while mentoring junior staff.

Location: Paris office, France

Company

hirify.global provides an AI-powered cybersecurity platform that helps organizations stay ahead of evolving threats.

What you will do

• Manage a portfolio of named accounts across the global customer base, driving adoption and measurable outcomes.
• Own renewals and expansion by identifying and executing upsell and cross-sell opportunities tied to quarterly NRR targets.
• Run strategic business reviews and deployment health checks with client executive leadership to improve satisfaction and business results.
• Present and demonstrate hirify.global cyber threat defense solutions to C-suite stakeholders and information security experts.
• Monitor customer engagement, assess account risk, and execute action plans to progress account health.
• Lead complex customer escalations to resolution using cross-functional teams; mentor junior staff and contribute to team best practices.

Requirements

• French and English fluency is essential.
• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills with the ability to work effectively with senior business professionals across industries.
• Advanced understanding of cybersecurity concepts; familiarity with enterprise networking technology is preferred.
• Strong time management, self-motivation, and ability to work effectively in a team.
• Hybrid role with minimum 3 days per week in the Paris office.

Culture & Benefits

• 25 days of holiday plus all public holidays, and an additional day off for your birthday.
• Life & disability insurance and medical insurance.
• Meal vouchers and an Employee Assistance Program.