Key Account Manager (AI)

TL;DR

Key Account Manager (AI): Owning and growing a portfolio of hirify.global’s largest and most strategic customers, acting as the primary business partner responsible for long-term success, retention, and expansion with an accent on AI adoption, strategic advisory, and customer advocacy. Focus on driving measurable business outcomes, leading commercial discussions, and ensuring customer needs are clearly communicated internally.

Location: Hybrid, London Office

Company

hirify.global is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.

What you will do

• Own and grow a portfolio of hirify.global’s largest and most strategic enterprise customers.
• Act as a trusted advisor to customers on modern communication strategies, including adoption of AI-powered capabilities.
• Lead commercial discussions for renewals, upsells, and contract expansions.
• Establish and manage executive sponsorship relationships between hirify.global leaders and customer executives.
• Coordinate efforts across Product, Implementation, Support, Solutions Engineering, and GTM teams.

Requirements

• Fluent in English.
• Proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment.
• Strong interest and appetite for AI technologies.
• Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets across complex customer portfolios.
• Strong ability to build executive relationships and communicate effectively with senior stakeholders and C-suite leaders.
• Willingness to travel for customer onsite meetings, executive engagements, and strategic account reviews.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities.
• Work-life balance is important at hirify.global.
• Fast-learning environment, entrepreneurial and strong team spirit.
• Cosmopolitan & multi-cultural mindset with 45+ Nationalities.
• Competitive salary package & benefits.