Customer Success Manager - Portfolio Accounts

TL;DR

Customer Success Manager - Portfolio Accounts: Partnering with customers in UKI and DACH markets to drive adoption and retention of hirify.global as a work management solution with an accent on understanding customer needs, consulting on change management, and demonstrating value. Focus on empowering customers to become self-sufficient champions and co-creating strategies for broadest engagement and retention.

Location: Hybrid (Dublin, Ireland). Work from the office in person on Mondays, Tuesdays, and Thursdays, with the option to work from home on Wednesdays and Fridays.

Salary: €79,200–€90,400

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams worldwide achieve their most important goals faster.

What you will do

• Work with hirify.global customers across various industries, functions, and stages of their customer journey.
• Drive customer outcomes through discovery, change management consulting, and design workshops.
• Empower customers to become self-sufficient hirify.global champions, focusing on long-term success, value realization, and retention.
• Co-create strategies and plays with cross-functional partners to drive engagement and achieve adoption and retention results.
• Proactively partner with Sales and Renewals to identify at-risk accounts, provide customer insights, and highlight expansion opportunities.
• Serve as the voice of your customers, providing feedback to the Product team and broader business.

Requirements

• 3+ years of demonstrated success in an Account Management or Customer Success role.
• Fluent in German and English.
• Strong team player with a customer-centric approach.
• Solid and concise communication skills for all audiences.
• Self-motivated, curious, and effective in ambiguous, changing environments.
• Driven, process-oriented, and able to balance competing priorities.
• Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them.

Culture & Benefits

• Comprehensive compensation package including base salary and potential additional components like equity.
• Yearly pay equity audit to ensure fair compensation.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.