Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and developing a portfolio of Enterprise customer accounts for a software company, with an accent on maximizing product value, ensuring customer retention, and identifying growth opportunities. Focus on building senior-level relationships, strategically solving complex problems with out-of-the-box solutions, and analyzing user engagement data to drive actionable insights.

Location: Remote (US)

Salary: $86,600–$115,800 USD

Company

hirify.global is a product company that provides software solutions for trades companies in North America, committed to helping them maximize value and succeed.

What you will do

• Manage a portfolio of approximately 35 Enterprise customer accounts with complex needs.
• Gather intelligence on product usage and coach customers on best practices.
• Build and maintain senior-level relationships, ensuring a premium customer experience.
• Collaborate to solve complex problems and strategically increase product value.
• Analyze user engagement data and identify actionable insights for improvement.
• Identify up-selling and cross-selling opportunities within customer segments.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter thriving in an entrepreneurial, fast-paced environment.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Adaptable team player with strong communication and organizational skills.
• Travel nationwide up to 15% is required.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision with 401k match.
• Support for parental leave, fertility services, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory, and financial planning tools.
• Commitment to diversity and inclusion.